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Apple Canada announces iPhone X display replacement program

11 November, 2018, 14:58 | Author: Lydia Fleming
  • Apple said to begin selling iPhone XR, new iPad Pro, and more on Amazon

Apple's launched a replacement program for any iPhone X with touch-related issues, including the touchscreen not responding to touch, responding intermittently, and operating when it's not touched. The iPhone X went on sale last November and was discontinued when the iPhone XS and iPhone XR models were introduced in September.

When the iPhone X was released previous year, it ushered in a new look and feel for Apple's handsets.

Got a problem with your iPhone X or 13-inch MacBook Pro laptop?

Same as with the iPhone X, Apple or an Authorized Service Provider will replace the SSD for free.


Per an Apple support document, impacted devices tend to exhibit one or two behaviors. The issue affects MacBook Pros without a Touch Bar sold between June 2017 and June 2018.

Users on online forums had complained that their phone was making "random clicks" when they weren't interacting with it, or that it unexpectedly stopped responding.

Apple typically offers an easy way to identify whether you may have the faulty part, such as with a range of serial numbers, though it didn't this time. Yeah? Because you might be eligible for a free screen replacement from Apple. Apple also just announced that some 13-inch MacBook Pro units have a hard drive problem. To fix the problem back then, however, Apple charged it's customers $US149. If your iPhone X is affected by this, contact an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or contact Apple Support to setup mail-in service via the Apple Repair Center.

This program covers affected MacBook Pro models for 3 years from the date of purchase.

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