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Glitch Inducing Message Reportedly Crashing PS4s, Users Urged To Change Settings

15 October, 2018, 18:23 | Author: Lydia Fleming
  • Ps4 Messages

The message received is pictured below, and the box with a question mark in it contains a null character that causes the PS4 to become unstable.

After the console crashes, users then "have to either rebuild the database in Safe Mode or factory reset the system".

So maybe it's an idea to check in on your Privacy options and switch messages to "Friends Only" or "No-One" for now, until there is more information available about this story. Some affected users are finding success in deleting the message via the mobile app, while others aren't having any luck going that route. The problem comes in the form of a special character that, when sent to you in a private message, immediately causes the console to crash and you to have a big problem on your hands.

However, according to reports, when they chose that option, they still needed to rebuild their console database. And the only way to get it working again is to factory reset the console - losing all installations and locally stored save games in the process.


To do this, you need to go into Account Management in your console settings, find the Privacy Settings subheading and flip the Messaging settings from "Public" to "Friends Only" or "No One". Huntstark writes, "It happened to me during Rainbow Six: Siege".

Even scarier, others are experiencing the glitch simply by receiving the notification for the message. We all have had to factory reset.

Kotaku has reached out to Sony for comment but they did not respond in time for publication.

Sony will probably find a way to neutralize the bug in the near future, at which point you'll be able to allow anyone to message you if that's what you want.

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