Lightning strike causes interruptions to Australian national emergency services number

04 May, 2018, 12:00 | Author: Roderick Gutierrez
  • Telstra Outage Affecting Triple Zero Calls

"We are working to restore services as quickly as possible and are sorry for service interruptions", the spokesperson said.

Earlier, Telstra said the service issue was affecting Telstra customers in NSW, South Australia, Victoria and Queensland.

A cable damaged by fire in regional New South Wales has downed some of Telstra's mobile services and Triple Zero in at least four states today. "The police have been able to rapidly ensure we have enough staff to handle those calls, and divert and dispatch calls for assistance to all the agencies".

The Department of Fire and Emergency Services was impacted, but is back online.

If anyone can't get through to the regular 000 number, there is also a Police Assistance Line to help people in need.

NSW Police Assistant Commissioner Mark Walton said triple zero calls appeared to be going through.


The telco issued a statement just before 6am about a cable that was cut between Orange and Bowral which was causing issues.

Vodafone also said Ambulance Victoria had advised people in Victoria who did not get through to triple zero ths first time to keep trying. "Current impact mostly in NSW & some interruptions in VIC, SA & WA", the telco tweeted at around 8.30am AEST on Friday.

She said the emergency call service was provided by Telstra under contract to the federal government.

A lightning strike has caused Telstra issues across the country.

It is not believed the latest outage has anything to do with the issues experienced by Telstra customers earlier in the week.

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